(Mountain Time) on the designated “EOM” day. It is strongly recommended that you keep copies of all fax confirmations. Herbalife shall not be held responsible for late fax transmissions.
MAIL ORDERS “EOM” DEADLINE
Important End of Month
Reminders
All monetary transfers must be initiated on/or before the designated end of the month day and received at Herbalife no later than the fifth of the following month.
The End-Of-Month (“EOM”) deadlines are set to ensure accurate payment of earnings to each and every Distributor. All orders MUST be received on or before the designated “EOM” day in order to count for that month’s volume. The “EOM” day is absolutely the last day for us to process your order in the current month. Payment deadlines are detailed in the following section, to which there must be strict adherence in order to receive requested volume credit. Order(s) will be shipped once full payment is received. Once an order is released for shipping, no changes can be made to that order. Herbalife shall not be held responsible for wire transfers and mail orders that are not initiated, received and/or deposited to our account by the specified deadlines.
If the “EOM” falls into the next month creating a dual volume month, Distributors are responsible for specifying the order month they wish the volume of the order to count towards.
All mail orders must be fully completed and postmarked no later than 12 midnight (Mountain Time) on the designated “EOM” day, and received at Herbalife NO LATER than the fifth (5th) of the following month (regardless of what day the actual “EOM” falls on). Appropriate payment must be included with the order. Herbalife shall not be held responsible for mail delays.
WALK-IN ORDERS “EOM” DEADLINE
All walk-in orders are accepted at the Calgary Sales Centre and at the Montreal Sales Centre. All walk-in orders must be placed and fully paid by 7:00 pm* (Mountain Time) in Calgary and by 7:00 pm (Eastern Time) in Montreal on the designated “EOM” day. Please have your order ready before handing it to an Order Representative.
*Hours extended for “EOM” only.
Please see “Information To Have Ready When Ordering” on page -5- for assistance in ensuring your order is fully completed prior to faxing, mailing, telephoning or visiting our Sales Centre.
End-Of-Month (“EOM”) Order Deadlines
TELEPHONE ORDERS “EOM” DEADLINE
All telephone orders must be placed and fully paid by 8:00 pm* (Mountain Time) on the designated “EOM” day. Please have your order ready before calling the Sales Order Call Center.
*Hours extended for “EOM” only.
FAX ORDERS “EOM” DEADLINE
All fax orders must be fully completed, faxed, received at
Herbalife, and include appropriate payment by 12 midnight
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Send in my Distributor Application today!
Frequently Asked Questions How To Do Business Canada
Do I have to wait for my Distributor Application to be processed before placing an order?
It’s not necessary to wait for your Application to be processed. You are entitled to buy Herbalife products from your Sponsor, first upline Fully Qualified Supervisor, or from the Herbalife Sales Order Center (at the applicable discount) utilizing the Herbalife ID number on the Registration Card contained in your International Business Pack (Distributor Kit).
How do I place an order?
they have a great deal of field experience. However, if we may assist you, please call our Distributor Relations Department directly Monday-Friday, 8:00am-5:00pm (Mountain Time).
That’s simple! You may place orders through your Sponsor, upline Supervisor or directly from Herbalife. When you become a Supervisor you must purchase directly from Herbalife. It’s important for you to have certain information prepared prior to placing an order directly with Herbalife. Please see page -5- of this guide for a listing of this information. You may place orders with Herbalife by telephone, fax, mail, or by going to our Sales Centre in Calgary or in Montreal (walk-in only). Full details of these ordering methods may be found in pages -7- and -8- of this guide.
May I export the Products?
Regulations vary from country to country in which we are officially open. Each country has its own line of products, literature and promotional items specific to each of these countries. Distributors may only bring products approved for a specific country within that country. Distributors may not bring products from one Herbalife country to another, unless approved for sale there.
How quickly can I receive my order?
May I call Herbalife directly with questions?
Of course! We’re here to assist you in any way possible. We always encourage you to first consult your Distributor Career Book (International Business Opportunity Manual), and to work closely with your Sponsor and upline Supervisor, since
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Although we cannot guarantee delivery, all orders will be shipped overnight on the next business day, whenever possible, provided payment is received and processed. Shipping times vary, of course, depending on the shipping method you choose. All orders shipped from our Calgary Distribution Centre via UPS or Greyhound service are shipped freight prepaid, and will generally arrive within two to five working days. Please see the “Shipping Information” section of this document on pages -9- and -10- for more detailed information.
Continued on page -13-
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Do I have to pay any other charges on top of the price of the products.
Orders shipped from Calgary Distribution Centre: Orders are shipped prepaid with a minimum freight cost of $7.00. Orders shipped to the East have a freight cost of 4.5% of the total retail over $180.00 (approximately). For orders shipped to the West, the cost is 3.0% of a total retail over $280.00 (approximately). All other freight services are shipped freight collect.
We also add a 7% packaging and handling charge to the full retail of all products, giftable and promotional orders. Taxes, of course, are based on the tax rates of your shipping destination.
Orders picked up at Montreal Sales Centre: In addition to the 7% packaging and handling charge, a 2% service fee will apply to all orders.
Why do I have to pay a 7% packaging and handling charge?
A great deal of administrative time and labor goes into processing, handling and marketing. Charging by products ordered is the fairest way to cover these costs
I’ve heard about the HAP Program. What is it all about?
“HAP” stands for “Herbalife Advantage Program.” HAP is an automatic monthly product shipment program. Distributors are provided with an effortless, flexible and convenient method for selecting and automatically shipping the products they use the most. HAP also provides Herbalife Distributors who activate their HAP orders with exclusive added benefits. These include free activation, no Annual Processing Fee (for non- Supervisors with active HAP orders), 35% – 50% discount; single unit purchases; automatic consistent monthly home delivery; special promotional offers, flexibility to change your HAP order (any time before HAP deadline), free monthly literature and communications and easy automatic payment
options. You will find a HAP Distributor Activation and Order Form in your Herbalife Career Manual (International Business Opportunity Manual). For additional information, please contact our Distributor Relations Department.
How do I retail the products?
Retailing the Herbalife products will be one of the most important keys to your success! As Mark Hughes always used to say, use the products, wear the button and talk to people. You will develop your own selling style, which might include talking to your circle of influence, distributing flyers, conducting surveys and/or participating in seasonal promotions. Your Sponsor has the field experience to provide you with the proper training.
Where can I get more training on the Herbalife products and selling methods?
You have many choices! Your Sponsor and upline Supervisor should be able to assist you, and we always suggest you contact them first. There are training sessions held throughout the country and the world on a regular basis. We have a great web site on the Internet (www.Herbalife.com), through this site you can also access a number of other exciting sites:
■ www.herbalife.com – Herbalife’s official website provides the latest information on events, announcements, qualifications, product information, Today Magazine, HBN and much more information to assist with the Herbalife business.
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■ www.herbalifecentral.com – An administrative website for
Fully Qualified Supervisors allowing them to submit their 10
Customer forms, change their PIN code changes, and access to their Supervisor information and on-line statements.
■ www.cybersts.com – Virtual training on the internet. Call
your local Distributor Relations Department for password and user name.
■ www.herbalife4us.com – This is the online version of the popular Herbalife 100lb Journal. Distributors can also submit their story to us to add to this site (All stories are approved before being added).
■ www.earnincomenow.com – This is a “blind” lead generation site for World & TAB Team Members. A “blind” site refers to the fact that Herbalife’s name and/or identity is not incorporated within the site. The emphasis is a “work from home opportunity” and the site identity will revolve around the domain name – earnincomenow.com.
■ www.presteam.net – On this site Herbalife’s elite President’s Team communicate directly with the Home Office. Whether it’s announcements, updates or feedback, the information is transmitted 24 hours a day!
■ www.herbalifefamily.org – This website is dedicated to the Herbalife Family Foundation. The foundation is dedicated to helping “at-risk” children around the world.
There is also Herbalife’s very own global satellite television network (Herbalife Broadcast Network -HBN). The following are some of the exclusive programs HBN offers:
■ Exciting product launches.
■ Unbeatable training from Herbalife’s best trainers.
■ Business-building knowledge from Herbalife’s top-earning
Distributors.
■ Live questions-and-answer sessions with top Distributors and Herbalife’s Doctors.
■ Motivation by Jim Rohn, World-renowned business speaker.
■ House Party training.
Our Sales & Communications Department also operates a touch phone information service and a fax on demand service that will keep you updated with the latest Herbalife information at a nominal charge. For additional information on these and many other business tools available, please contact our Distributor Relations Department.
Once I qualify for earnings, are there any special procedures to follow?
Yes, and they are quite simple. In order to receive your earnings, you must strictly adhere to Herbalife’s 10 Customer Rule. Please refer to Rule No. 20 in the “Rules of Conduct & Distributor Policies” section of your Herbalife Career Book (International Business Opportunity Manual) for complete information.
Are there any tax issues of which I should be aware?
Yes, and they are similar to any business you would independently operate. Distributors are solely responsible for the proper reporting of their income and payment of their taxes. Also, Distributors are responsible for collection and remittance of GST/HST and PST (where applicable). Tax Exempt Indian Status Distributors must fax a copy of picture ID with band number visible to qualify for GST exemption for all shipments going directly to a reservation.
Any questions should be referred to the individual Distributor’s own tax advisor. For more information, please contact your local Distributor Relations Department.
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Frequently Asked Questions
Rules of Conduct & Distributor Policies
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IMPORTANT NOTICE!
Contained in this section are the answers to some of the most commonly asked questions by new Distributors regarding Herbalife’s Rules of Conduct and Distributor Policies. Please carefully review the “Rules of Conduct and Distributor Policies” section of your Herbalife Career Book (International Business Opportunity Manual), which will provide you with the full details. These Rules of Conduct and Distributor Policies have been established for your protection. They represent the code of ethics by which all Herbalife Distributors must operate. We encourage you to read and understand them, so you are fully aware not only of your own obligations, but also of your rights as an Herbalife Distributor. We believe Herbalife’s products and Sales and Marketing Plan are the best in the industry. We also believe in our Distributors, and in supporting them by working together to uphold the highest possible ethical standards. We are committed to maintaining the integrity of Herbalife, its Sales and Marketing Plan and its global distribution network of independent Distributors
What are the age requirements for becoming a
Distributor?
An applicant must be at least 18 years of age to become an Herbalife Distributor and to conduct business in Canada. However, a minor who is above the age of 14 may submit an Application for a Minor Distributorship, under certain conditions. Please refer to Rule No. 3 in the “Rules of Conduct
& Distributor Policies” section of your Herbalife Career Book
(International Business Opportunity Manual) for full details.
May my spouse and I have separate
Distributorships?
Married couples may have only one Distributorship. Married couples wishing to become Distributors together, must complete and sign a single Distributor Application, thereby having only one Sponsor. It is very important for new Distributors to note that an individual may have only one Herbalife Distributorship, and should never sign more than one Distributor Application. Please see Rule No.’s 4 and 5 in the “Rules of Conduct & Distributor Policies” section of your Herbalife Career Book (International Business Opportunity Manual) for full details.
May I submit my Distributor Application in the name of a Corporation or Partnership?
The long-term success of Herbalife’s Sales and Marketing Plan has been based on the entrepreneurial spirit of individuals. In order to help protect the integrity of the Sales and Marketing Plan, Herbalife only accepts Distributor Applications in the name of individuals. Please refer to Rule No. 6 in the “Rules of Conduct & Distributor Policies” section of your Herbalife Career Book (International Business Opportunity Manual) for full details.
What is the relationship with my Sponsor?
The relationship between a Distributor and his/her sponsor is the foundation of the Herbalife Sales and Marketing Plan. Many Sponsors spend a significant amount of time locating new Distributors, training and working with them over a period of time. Please refer to Rule No. 10 in the “Rules of Conduct
& Distributor Policies” section of your Herbalife Career Book (International Business Opportunity Manual) for details regarding responsibilities of Sponsors.
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